Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@smartcarts.com. Please note that returns will need to be sent to the following address: Smart Carts & Infinite Cedar, 20 Tory Hill Drive, Buxton, ME 04093.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@smartcarts.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at support@smartcarts.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of any damage to the component(s) and to the packaging in your email. Please note that since we are based in the USA and manufacture our own products, we have the ability to ship individual replacement components if necessary. For this reason, we request that you do not ship your product back to us before speaking with us directly.

Exchanges
If you wish to make an exchange, please contact support@smartcarts.com prior to shipping your product back. As many of our products are made up of interchangeable components, it may be most economical and environmentally-friendly to conduct the exchange by shipping specific components rather than complete products.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@smartcarts.com.

 

Return Shipping Cost

If any of your components arrived damaged, defective, or missing, we will make it right. We will ship you the necessary replacement component(s) at our expense. If we request a return of any damaged component(s), we will also pay for the return shipping of those components.

If you would like to return a product for any other reason, we will not charge a restocking fee or a charge to recoup the cost of our outbound shipping cost, but please note the return shipping cost is the responsibility of the customer. For this reason, please contact us in advance of your purchase at support@smartcarts.com if you have any questions about our products.